Anglų kalbos pamokėlė nr. 5 TELEPHONING

Read the dialogue...

Susan: KV International, Harriet speaking, how may I help you?
Alan: Could I speak to James Brown, please?
Susan: Could I ask who's calling?
Alan: Alan Harris from MegaCorp.
Susan: Hold on a moment please, Mr Harris. I'll put you through.
Alan: Thank you.
Susan: I'm sorry, he's engaged at the moment.
Alan: Can I leave a message?
Susan: Certainly.
Alan: Could you tell him to call me back as soon as possible? I'm on 020 7784 5393.
Susan: Sorry, I didn't catch the last part. Did you say 4393?
Alan: No, it's 5393.
Susan: OK, Mr Harris, I'll give him your message.
Alan: Thank you. Goodbye.

GLOSSARY

Learn the phrases and use them!

JOKE

The telephone was ringing but his new secretary didn't touch it.
'Why don't you answer it?' the boss called at last.
'Because it's always for you,' she said.

EXERCISE

Put the telephone conversation in the right order, for example, 1. d, 2. ...:

1. Good morning. This is Liz Seymour from CBA Promotions. Could you put me through to Ralph Kinnock, please?
2. No, thanks, I'll call back later. Goodbye.
3. Yeah, sorry, I'm on a mobile. It's Liz Seymour from CBA Promotions. Ralph Kinnock, please.
4. Mediatech, good morning. How can I help you?
5. Goodbye.
6. Sorry, the line's really bad. Could you speak up a bit, please?
7. I'm sorry, he's out right now. Can I take a message?

Answers: 1. d, 2. a, 3.f, 4. c, 5. g, 6. b, 7. e